Support
Questions about billing, refunds, privacy or your account? The guides below cover the most common topics — and if you still need a human, email the right address below.
Email us
Include the email address on your account — for payment or refund questions, also include the order number from your receipt.
- Customer supportsupport@finfable.com
Account issues, refund requests, and general questions.
- Billingbilling@finfable.com
Subscriptions, charges, invoices and Stripe receipt questions.
- Privacy & data rightsprivacy@finfable.com
Data export, deletion, and GDPR/CCPA requests.
- Legallegal@finfable.com
Questions about our Terms of Service and policies.
- Securitysecurity@finfable.com
Reporting a security issue or suspected data incident.
We aim to reply within 2 business days.
Requesting a refund
Paid subscriptions and one-time purchases (including Lifetime) are covered by a 30-day money-back window from the date of each charge. Email support with your account email and order number and we will take care of it — limits and exclusions are described in the Refund Policy.